Self Storage FAQs
Storage Masters Self Storage FAQs
Got a question about booking, access, prices, storage rules or moving out? Our self storage FAQs cover the main things you need to know before booking storage with Storage Masters.
Simple Answers Before You Book
Storage Masters Self Storage is designed to make self storage simple.
You can choose your storage online, upload your ID, pay securely, sign your documents digitally and receive your access details before visiting the site.
Below, you’ll find answers to common questions about our self storage in Mansfield, including access hours, storage options, security, payments, prohibited items and the move-out process.
Storage Masters Self Storage is based on Bulwant Drive in Sutton-in-Ashfield, close to Mansfield, Ashfield, Kirkby-in-Ashfield, Ravenshead, Alfreton and the surrounding Nottinghamshire area.
Booking FAQs
Do I need to book storage online before visiting?
Yes. Customers should book online before visiting the site. This allows your storage, payment, ID checks, documents and access information to be arranged before you arrive.
How do I book self storage with Storage Masters?
Choose your storage option, enter your details, upload your ID, pay online, sign your documents digitally and receive your unique access PIN for the keypad-controlled gate.
Can I book storage without speaking to anyone?
Yes. The booking process is designed to be completed online, so you do not need to visit a reception before moving in.
What do I need before booking?
Before booking, it is useful to have your contact details, payment details, valid ID and chosen storage option ready.
Do I need to upload ID?
Yes. ID is required as part of the online booking process.
What ID do you accept?
Accepted ID may include a driving licence, passport or another approved form of identification. The booking system will guide you through what is needed.
Can I choose a future move-in date?
Yes. You can choose a future move-in date through the booking process, subject to availability and the booking terms shown at the time.
Can I reserve storage in advance?
Yes. Storage can be reserved online, subject to availability.
Can I book more than one storage space?
Yes. Customers can book more than one storage space if required, subject to availability.
Storage Options FAQs
What storage options are available?
Storage Masters offers 10ft self storage, 20ft self storage, caravan storage, business and trade storage, home and moving storage, and open storage.
What is 20ft self storage suitable for?
20ft self storage is suitable for larger loads, including furniture, house contents, business stock, trade tools, equipment, materials and renovation storage.
What is 10ft self storage suitable for?
10ft self storage is suitable for smaller loads, including boxes, tools, garden equipment, seasonal items, personal belongings, small furniture and light business storage.
Do you offer caravan storage?
Yes. Storage Masters offers dedicated caravan storage bays for caravans and motorhomes.
What size caravan or motorhome can you accept?
Caravan storage bays are suitable for caravans and motorhomes up to 8m long by 3m wide.
Can I store a boat or trailer?
Yes. Boats and trailers are accepted, subject to size and suitability.
Do you accept vans or horseboxes for storage?
No. Vans and horseboxes are not accepted for caravan storage.
Do you offer open storage?
Yes. Open storage is available for larger outdoor storage requirements, trailers, equipment and suitable items that need allocated space within a secure site.
Which storage option should I choose?
Choose 10ft self storage for smaller loads, 20ft self storage for larger household or business storage, caravan storage for caravans and motorhomes, business and trade storage for tools and stock, and open storage for larger outdoor storage needs.
Prices and Payments FAQs
How much does self storage cost?
Prices depend on the storage option you choose. Current prices are shown during the online booking process and on the relevant storage pages.
Are prices including VAT?
Yes. Listed prices are inclusive of VAT.
How often do I pay for storage?
Storage is paid monthly in advance.
Is there a minimum rental period?
Yes. The minimum rental period is 4 weeks.
How are payments handled?
Payments are handled securely through the online booking system.
Are monthly payments taken automatically?
Yes. Ongoing monthly payments are handled through the booking system.
What happens if my payment fails?
If a payment fails, access may be affected and late payment terms may apply. Please check the terms and conditions for full details.
Are there late payment charges?
Late payment charges may apply. Please check the terms and conditions before booking.
Is a deposit required?
Deposit and payment details will be shown during the booking process and within the terms and conditions.
Access FAQs
What are the access hours?
Customers can access the site from 5:00am to 10:00pm daily.
Can I access my storage outside these hours?
No. Site access is controlled outside the daily access hours.
How do I access the site?
Customers access the site using their unique PIN on the keypad-controlled gate
When do I receive my access PIN?
You will receive your unique access PIN once your booking has been completed and approved.
Can I share my PIN with someone else?
No. Customers should not share their access PIN or allow unauthorised people onto the site.
Can I drive up to my storage container?
Yes. Our container storage is ground-level and drive-up accessible, making loading and unloading easier.
Is each customer allocated a specific storage space?
Yes. Each customer is allocated a specific unit, bay or storage space.
What happens if I arrive outside access hours?
You will not be able to access the site outside the agreed access hours.
Security FAQs
Is Storage Masters Self Storage secure?
Yes. Storage Masters uses controlled gate access, unique customer PINs, secure fencing, floodlighting, CCTV/security monitoring and individually locked storage containers.
Does the site have CCTV?
Yes. The site includes CCTV/security monitoring.
Is the site fenced?
Yes. The site includes secure fencing.
Is the site lit?
Yes. The site includes floodlighting to help improve visibility and support security.
Are the storage containers individually locked?
Yes. Container storage customers have an individually locked container.
Is a padlock included?
Yes. A padlock is included within the rental price for container storage. Customers can also use their own padlock if preferred.
What happens if I lose my padlock key?
A replacement padlock or access support may be available, but charges may apply. Please check the terms and conditions for full details.
Business and Trade Storage FAQs
Is Storage Masters suitable for trade storage?
Yes. Storage Masters is suitable for electricians, plumbers, joiners, builders, landscapers, mobile trades and other local trades who need secure storage for tools, materials and equipment.
Can I store tools and equipment?
Yes. Tools and equipment can be stored, provided they follow the site rules and prohibited items guidance.
Can I store business stock?
Yes. Business stock can be stored, provided it is suitable for self storage and does not include prohibited items.
Can I use storage as business overflow space?
Yes. Business and trade storage is ideal for stock overflow, equipment, supplies, tools, materials and seasonal business storage.
Can I work from my storage container?
Storage can be used for keeping tools, stock, materials and equipment. Any use of the storage space must follow the site rules and terms and conditions.
Can I receive deliveries to the site?
Deliveries may be possible at the customer’s own risk and must follow site rules. Please check the terms and conditions before arranging any deliveries.
Can I use the Storage Masters address as my business address?
No. Customers cannot use the Storage Masters site address as their business address.
Home and Moving Storage FAQs
Is Storage Masters suitable for moving house?
Yes. Storage Masters is suitable for people moving house, downsizing, waiting for completion or needing temporary storage between properties.
Can I store furniture?
Yes. You can store furniture such as sofas, beds, mattresses, tables, chairs, wardrobes and other household items, provided they follow the storage rules.
Can I use storage while renovating?
Yes. Home storage is useful during decorating, renovation or building work, helping keep furniture, boxes and belongings out of the way.
Can I use storage for decluttering?
Yes. Self storage is a practical option if you are clearing space in your home, garage, shed, spare room or loft.
Can I store garden equipment?
Yes. Garden equipment can be stored, provided it is clean, dry and suitable for storage.
Is short-term storage available?
Yes. Storage is flexible, with a minimum rental period of 4 weeks.
Caravan Storage FAQs
Do you offer secure caravan storage near Mansfield?
Yes. Storage Masters offers caravan storage in Sutton-in-Ashfield, close to Mansfield and the surrounding areas.
Can I store a motorhome?
Yes. Motorhomes are accepted, provided they fit within the maximum bay size.
What size caravan or motorhome can you accept?
We can accept caravans and motorhomes up to 8m long by 3m wide.
Is each caravan bay allocated?
Yes. Each customer is allocated a specific caravan bay.
Can I access my caravan every day?
Yes. Customers can access the site from 5:00am to 10:00pm daily using their unique access PIN.
Can I store a boat or trailer instead of a caravan?
Yes. Boats and trailers are accepted, subject to size and suitability.
Storage Rules FAQs
What can I store?
You can store many everyday household, trade and business items, including furniture, boxes, tools, equipment, garden items, business stock, office contents and seasonal items.
What items are not allowed in storage?
Prohibited items include food or perishables, flammable liquids, gas bottles, chemicals, explosives, firearms, animals, plants, illegal goods, waste, tyres, paint, hazardous materials, damp materials, wet cement products and concrete products.
Can I store damp items?
No. Damp items are not allowed, as they may cause moisture problems and damage.
Can I store wet cement or concrete products?
No. Wet cement products and concrete products are not allowed.
Can I store food?
No. Food and perishable items are not allowed.
Can I store paint or chemicals?
No. Paint, chemicals, flammable liquids and hazardous materials are not allowed.
Can I bring children or pets onto the site?
Children and pets are not permitted on site, unless otherwise agreed or stated in the site rules.
Is smoking allowed on site?
No. Smoking is not allowed on site.
Is there a site speed limit?
Yes. The site speed limit is 5mph.
Can I leave rubbish on site?
No. Customers must remove all rubbish. Charges may apply if rubbish is left behind.
Insurance and Responsibility FAQs
Do I need insurance for my stored items?
Customers are responsible for making sure their own goods are appropriately covered. Please check your own insurance arrangements before storing items.
Does Storage Masters insure my belongings?
Storage Masters holds business liability cover, but customers are responsible for their own stored goods. Full details will be set out in the terms and conditions.
Should I store high-value items?
Customers should carefully consider what they store and check the prohibited items and terms before booking.
Location and Contact FAQs
Where is Storage Masters Self Storage based?
Storage Masters Self Storage is based on Bulwant Drive in Sutton-in-Ashfield, Nottingham, NG17 5LA.
Is Storage Masters close to Mansfield?
Yes. Storage Masters is based in Sutton-in-Ashfield, close to Mansfield and within easy reach of Ashfield, Kirkby-in-Ashfield, Ravenshead, Alfreton and the surrounding Nottinghamshire area.
Which areas do you serve?
Storage Masters serves customers across Mansfield, Sutton-in-Ashfield, Ashfield, Kirkby-in-Ashfield, Ravenshead, Alfreton and nearby areas.
How do I contact Storage Masters?
You can contact Storage Masters by email at info@storagemasters.co.uk. The phone number will be shown on the website once confirmed.
Do I need to visit the site before booking?
No. Customers should book online before visiting the site.
Moving Out FAQs
How do I move out?
When you are ready to move out, follow the online move-out process. Customers can scan the QR code inside their container or storage area to begin the process.
How much notice do I need to give?
Customers need to give 2 weeks’ notice before moving out.
Do I need to upload photos when moving out?
Yes. Customers will be asked to upload photos of the empty unit, bay or storage space as part of the move-out process.
How many photos do I need to upload?
Customers are normally asked to upload 2 photos of the empty storage space.
Do I need to clean my storage space before leaving?
Yes. Customers are expected to leave their storage space clean, empty and tidy before moving out.
Is there a cleaning charge?
A cleaning charge may apply if the storage space is not left clean and tidy. Please check the terms and conditions for full details.
Are there bins on site?
No. Customers must take all rubbish away with them.
What happens if I leave rubbish behind?
Rubbish removal charges may apply if items or waste are left behind.
How long does a deposit refund take?
Deposit refunds are processed once the storage space has been checked, in line with the terms and conditions.